Privacy Policy

Last updated: January 2024

This privacy policy explains how crimson-snow collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

Information You Provide

When you enquire about our services or make a booking, we may collect:

• Your name and contact details (email address, postal address)
• Travel preferences and requirements
• Passport and identification details (when required for bookings)
• Payment information
• Any special requirements or accessibility needs
• Communications you send to us

Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical information including IP address, browser type, and operating system
• Information about your visit including pages viewed and navigation paths
• Cookie data as described in our Cookies Policy

2. How We Use Your Information

We use your personal information to:

• Process enquiries and respond to your questions
• Arrange and manage travel bookings on your behalf
• Communicate with you about your travel arrangements
• Improve our website and services
• Comply with legal and regulatory requirements
• Protect against fraud and ensure security

3. Legal Basis for Processing

We process your personal data based on:

• Contract: Processing necessary to fulfil our contract with you for travel services
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services
• Legal obligation: Processing required to comply with applicable laws
• Consent: Where you have given explicit consent for specific purposes

4. Sharing Your Information

We may share your information with:

• Travel suppliers (hotels, airlines, tour operators) to fulfil your bookings
• Payment processors to handle transactions
• Professional advisers and insurers
• Regulatory bodies and law enforcement where required

We do not sell your personal information to third parties for marketing purposes.

5. International Transfers

When you book travel to destinations outside the UK, we may need to transfer your information to suppliers in those countries. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, typically:

• Enquiry data: 2 years from last contact
• Booking records: 7 years from completion of travel for legal and accounting purposes
• Marketing preferences: Until you withdraw consent

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to or restrict processing of your data
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

9. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

crimson-snow
47 Castle Street
Liverpool, L2 9UB
United Kingdom

Email: [email protected]

10. Complaints

If you are not satisfied with our response to any concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website. We encourage you to review this policy periodically.